Driving Operational Efficiency with Seamless Appointment Support for Simply Medicals

We didn’t just plug in support, we became a natural extension of their team and improved patient satisfaction. This initial success encouraged Simple Medicals to expand our partnership to include GP liaison services and documentation, all integrated seamlessly across their existing platforms. 

• Process Digitization: Digitized their booking and documentation processes for better traceability
  
  
• Scalable Collaboration: Introduced a collaborative yet adaptable approach for rapid scaling
  
  
• Proactive Patient Management: Focused on proactive customer follow-ups and documentation accuracy
  
  
• Standardized Operations: Developed SOPs for handling GP requests, reverts, and escalations
  
  
• Continuous Coverage: Ensured round-the-clock coverage to manage UK time zone variations